So after more time than I care to remember spent at a gym I was getting increasingly irritated going to, I finally jumped ship and joined a new gym.
I generally have zero tolerance for bad customer service....if I go into a store and don't get a hello (when it's a smaller shop and I'm the only customer), I will walk out and leave....I don't care if they are having a 10 cashmere sweaters for $10 sale. I just don't want to spend a penny in a place where they don't care.
Personally, I feel it takes very little to provide the bear minimum of customer service, so it was surprising when I stayed at my old gym for so long. The staff at the front desk always had their noses in their cell phones, texting, never looking up to acknowledge anyone coming or going. Now I realize that maybe it's a generational thing...these kids have known nothing other than texting & social media, so it's just business as usual for them I suppose. I also started dislike going there because (probably because they were so busy texting), they'd always be out of sanitizing spray & paper towels for the machines...and it just generally felt like a germ fest in there.
My prob was...I also have a fear of starting a new gym...so, for as disgruntled as I was at the other one, I knew where everything was, knew how things worked, knew what bike had the squeaky belt, knew what guy not to get next to on the treadmill (because he likes to run on it...sideways....while facing me...
awk-ward), and I was just comfortable to a degree.
But, after realizing I have recently been making more & more excuses for not going to the gym, I had to bite the bullet and look at other gyms. I checked out a few that definitely weren't for me - one actually had a DJ & seemed more like a nightclub that also happened to have a few machines!
When I found the one I felt good about that had everything (and more) I was looking for, I signed up.....and I've been going every day.
Not surprising, the staff at the old gym did the cancellation of my membership with the same enthusiasm they have for everything else there...."sign here", "initial here", "you'll be charged for another month, okay...." --- I was actually chomping at the bit for them to ask why I was quitting....but of course they couldn't give a flip, so instead I just skipped out of the door like it was the last day of school!
I have noticed that the staff at the new gym are never on their phones, they are always saying hi/bye to the members and they're always out on the floor wiping down machines and talking to members. All little things that can make a big impression.
I've also not done anything too embarrassing yet, like not be able to figure out a machine, trip up a step, or smoosh someones water bottle. Although...I didn't have my ipod charged the other day, so I decided that I'd just use my iphone and put it on one of my favorite TuneIn Radio app stations. So I've got it tuned to one of the 70's stations.....I've got my earbuds in and it's tucked into my armband holder. I reach across to get to my water bottle and my thumb hooks on my earbuds....and the music stops.......
It's amazing how stepping back and really taking a look at what is keeping you from going to the gym, or working out in general, can be an eye opener....and taking the step forward to get back on track can be the difference between ending the year feeling crappy - and starting the year off some extra unwanted pounds - or ending on a high note!!
Have you ever stuck with something way longer than you should have? What's your customer service pet peeve?